Palazzo

POLICIES

 

Multi-level Pricing

We have multi-level pricing according to achievement levels & years of experience. Amounts listed for services are the starting price.

Prices subject to change without notice.

Arrivals

For all treatments, please arrive 15 minutes prior to your scheduled appointment in order to complete a brief health questionnaire.

Please understand that if you are running late, we may not be able to complete the entire service in order to remain on schedule and out of respect for our following guests.

Cancellations

We appreciate that sometimes you may need to change your appointment. We ask that you give us 24 hours notice for a single treatment and 48 hours for multiple treatments or spa packages and 1 week notice for group parties so that someone else may visit. If less notice is given, the full fee will be charged. If you are running late, we may not be able to perform the full treatment. A credit card number must be given in order to reserve your appointment of multiple services or spa package and if it is your first time visiting.

Referrals

We appreciate your kind referrals and without our loyal customers we could not grow our business.

As a thank you for sending us your friends and family, you will receive a 25% credit to use towards your next service with us. Equally, the person you refer to our salon & spa will receive 25% off their first visit with us.  

*The referral credits do not apply to a wedding party having services done on the day of the wedding.
 

Gift Certificates Available

Gift certificates are available in form of a dollar amount or in form of services.  You may purchase them directly at the salon, over the phone or through our website by clicking here.

Call us for more details - (905) 735-4025